Frequently Asked Questions

Customer FAQ

-How Do I Sign Up– Sign Up on the web by visiting https://www.wynnow.com/sign-up or through the Wynnow User App available on Google Play and the Apple App Store.

Web- On the Sign-Up page Enter your First and Last Name, your Mobile Number and Email Address and then choose a password. Confirm you’re not a robot, accept our terms and conditions and click the Sign-Up Button. Welcome Aboard!

App- In the App store type Wynnow User in the search bar. Once the app is installed and opened, you’ll be brought to the login page. You can either use one of our third-party logins or Click the Sign Up link at the bottom. From the Sign Up page, Enter your First and Last Name, your Mobile Number and Email Address and then choose a password. Welcome Aboard! Click here to see how to sign up!

We will never sell your personal contact info like those lead generation companies. This is for our staff only, to provide you with the best service experience possible. Once you verify your contact information, you can begin submitting service requests, all within a couple of minutes.

-How Do I Book A Service Or Schedule An Estimate – From the appropriate category listed below, Select A Service. Enter the Job Description and Select or Add the Booking Address. Select your preferred Date and Time and Service Type if applicable. Upload a few pics that will help our team familiarize themselves with your request and Click the Confirm Booking Button Your request will be submitted for our Service Providers and Project Managers to see and accept.

-What Is Each Booking Category Used For-

-Request Service NOW- Use the Request Service NOW category when a service provider is needed right away. This is considered an Emergency Service that requires immediate attention and needs to be handled as Quickly as Possible. Examples: Burst Pipe, No Heat, No AC, Sewer BackUp, etc. Click here to see how to request service now!

-Schedule Maintenance- Select the Schedule Maintenance category when you need to schedule a service for a future date and time. This is not to be used in an emergency but for routine maintenance and other non urgent situations. Examples: HVAC maintenance, Replace Faucet, Install Fan, etc. Click here to see how to schedule a maintenance appointment!

-Schedule An Estimate- Schedule An Estimate when planning a renovation. A Project Manager from our Customer Solution Team will contact you to confirm a time to come out, review and discuss specific job details and provide you with the information & pricing needed to tackle your renovation project. Examples: Install Roof, Bathroom or Kitchen Renovation, Replace Heat or AC, Install Deck, etc. Click here to see how to schedule an estimate!

-Commercial Services-Our Commercial Services Category is used by our Property Managers, Retail Store Owners, Restaurant Owners, and Corporate Accounts. We have put the 10 most popular services used by these customers in this Category. Click here to see how to submit a commercial service request!

-How Do I Know If My Job Was Accepted – When a Service Provider or Project Manager Accepts your Request, you will immediately receive a notification letting you know. You’ll also be notified when your assigned provider sends you a message, checks in or out, completes the job, when your invoice is ready or when your Project Manager has your renovation quote ready.

-How Does Wynnow Match Me With A Service Provider –Wynnow matches your specific service need with the appropriate group of service providers in our network. Each service provider must have a valid business license and insurance certificate on file with us to perform work in their approved service categories. The preapproved service providers in your area can then see service requests and accept or reject them based on their availability. The result is a match between you and the right service professional. Once an available provider accepts your request, only they will be able to access the job details and you will not be contacted by any additional providers. 

-Where Do I Access My Job Cards –From your Dashboard click on My Activity. Here you will see all your job status tabs. The Scheduled tab will have service requests that have been booked but not yet accepted. It will also display renovation estimate requests. The In Progress tab will show services that have been accepted or assigned to a service provider. All Service requests will remain in this tab during the check in and check out process as well. All open and on-going jobs can be found in this category. The Completed tab will display jobs marked as completed by the service provider but not yet paid or closed by our in house monitoring team. The closed tab will display all past jobs that have been fully completed, approved and paid. Any cancelled jobs will also be shown here. Click here to see how to navigate through your activities!

-How Do I Cancel A Job –Easily Cancel A Job from your scheduled jobs tab by clicking the Cancel button. This can be done until it has been accepted by or assigned to a service provider. Once a service provider is assigned to your request, cancellations must be done in house by reaching out to our team at 609-363-3669 Please have the Job ID ready if doing so. Click here to see how to cancel a job!

-How Do I Update My Profile –From your Dashboard click on Profile. Here you can select the Edit Profile Button which will allow you to update your Name, Mobile Number and Email Address. You can also Manage Your Address Book, View Payment History, Change Your Password, Leave Feedback, Review Our Terms and Conditions or Delete Your Account. Click here to see how to update your profile!

-How Do I Pay and What Are The Accepted Payment Methods –A payment portal through Stripe has been integrated right into our app and website. From the Completed Tab you can easily View and Pay your Invoices. Simply Click the Pay Button on the job card. This will open the payment screen where you can securely pay with your Credit or Debit Card through your phone. For larger Renovation Jobs, Checks are Still Accepted as well.

Service Provider FAQ

-How Do I Become A Wynnow Service Provider –

Web- Sign Up on our website at https://www.wynnow.com/sign-up Once signed in as a user, Select the “Become a Provider” tab. Upload your business information as well as your license and insurance documents with expiration dates. Select the services you are licensed and qualified to perform and submit. Our Staff will then review and verify your credentials and the selected service categories. Once verified and approved you will immediately be able to see available service requests and receive invites to bid on renovation jobs in your area.

App- On the Apple App Store or Google Play type Wynnow Provider in the search bar. Once the app is Installed and Opened you will be brought to the login page. Use one of our third-party logins or click the Sign-Up link at the bottom. Enter your First and Last Name, Mobile Number, Email Address and Create a Password. This will set up your user account, which is necessary to become a provider. Once logged in, if not already signed up and approved as a provider, you will be asked to upload your specific business details including your business name, a copy of your business license, a copy of your insurance cert and the expiration dates of both. Select the services you are licensed and qualified to perform and submit. Our Staff will then review and verify your credentials and the selected service categories. Once verified and approved you will immediately be able to see available service requests and receive invites to bid on renovation jobs in your area. Click here to see how to sign up as a service provider!

The best way to work with us as a Service Provider is through the Wynnow Provider App. We have implemented all our latest features, communications and access to job information, making it easier and more reliable than ever before to perform jobs in our trade.

-Where Do I View And Accept Service Requests– New available service requests and invites to bid on renovations will appear in your Provider Dashboard. From here you can update your coverage area and Accept or Reject job opportunities based on the specific job details and your availability. You can also place your bids for renovation jobs that our Project Management Team have invited you to bid on. Click here to see how to view and accept service requests!

-Where Can I Communicate With A Customer- Once you have accepted a Service Request, a chat is opened up between you and that user. This is where you can communicate updates and information related to the job. The chat feature will be available while the job is in progress. Click here to see how to chat with a customer!

-How Do I Successfully Perform A Service Request- The first step in performing a service request is to click the Accept Button from your provider dashboard. This will assign the job to you and place it in your Accepted Tab. We recommend sending the customer a message letting them know you’re on your way (if it’s an urgent service) or that you will see them at the scheduled date and time (if it is a future appointment). You can also request specific job details or ask them to upload specific job images, such as model numbers, faucets or fans to be installed or roof access pics to help prepare you before arriving. At the time of arrival, click the check in button from the job card, and upload a location image.  Upload a before image when you are about to begin the service. Once you assess and perform the repair, upload an after image. If the job is complete and if no return trip is required, click the Completed Button. Here you will upload a completion image, add the materials and parts used, get the customer sign off signature and send the invoice for review. Click here to see how to check into a job! Click here to see how to check out and complete a job!

-What If I Am Unable To Repair Or Complete The Service During My Initial Trip- If a service cannot be completed during your initial visit, check out and select your anticipated return date and time.  This will leave the job open and allow you time to go get parts or return the next day if necessary. Click here to see how to check out with a return date!

-Where Do I Bid On Renovation Jobs– New available service requests and invites to bid on renovations will appear in your Provider Dashboard. From here you can update your coverage area and Accept or Reject job opportunities based on the specific job details and your availability. You can also place your bids for renovation jobs that our Project Management Team have invited you to bid on. Click here to see how to bid for a job!

-Where Can I Communicate With A Project Manager- Once you place a Bid, that Job Opportunity will be in your accepted tab. At this time a chat is opened up between you and the jobs Project Manager. This is where you can communicate updates and information related to the job. The chat feature will be available while the job is in progress. Click here to see how to chat with a PM!

-How Do I Get Paid– All payments for service requests and renovations will be issued by Wynnow. We have a few payment methods to choose from and will determine which is best suited for you at the time of onboarding. These include Venmo, Check, or ACH deposit through our payment partner Stripe. Once a service request is successfully performed and the submitted invoice is approved and paid for by the customer, your payment will be issued. For renovations, payments will be issued based on the agreed upon terms after the job is assigned.